Return and Refund Policy

At QuietCarry, we are committed to providing a clear, fair, and reliable return and refund process. We understand that sometimes a product may not meet expectations, and this policy is designed to ensure a smooth experience for our customers.

Return Period

Customers may request a return within 30 days from the date of delivery. This return window allows sufficient time to review the product and determine if it meets your expectations.

Requests submitted after the 30-day period may not be eligible for return or refund.

Conditions for Returns

We accept returns for both defective and non-defective products, provided the following conditions are met:

  • The item must be unused and in new condition
  • The product must be returned in its original packaging
  • The item must not show any signs of wear, damage, or use after delivery

Products that do not meet these conditions may be rejected or may not qualify for a full refund.

Acceptable Return Reasons

Returns may be requested for a variety of reasons, including but not limited to:

  • The product arrived damaged or defective
  • The wrong item was received
  • The product does not meet expectations

Each return request is reviewed individually to ensure it meets the requirements of this policy.

Return Shipping Responsibility

Customers are responsible for covering the cost of return shipping unless the item is defective or incorrect..

We recommend using a reliable and trackable shipping method, as QuietCarry is not responsible for items that are lost or delayed during the return process.

Return Authorization and Instructions

All returns must be authorized before being sent back.

To initiate a return:

Once your request is reviewed and approved, detailed return instructions will be provided.

Please do not send items back without prior authorization, as they may not be accepted.

Fees and Charges

QuietCarry does not charge any restocking fees for returned items.

However, original shipping charges (if applicable) are non-refundable unless the return is due to a defective or incorrect item.

Refund Approval and Processing

Once your returned item is received, it will be inspected to confirm that it meets the return conditions.

If approved:

  • A refund will be issued to the original payment method used at checkout
  • You will be notified once the refund has been processed

If the returned item does not meet the required conditions, the refund may be declined or adjusted accordingly.

Refund Processing Time

Refunds are processed within 7 business days after the returned item has been received and approved.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Delayed or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary

If the issue remains unresolved, please contact us for further assistance.

Change of Mind Returns

We accept returns for change of mind, provided that the item:

  • Remains unused
  • Is in its original packaging
  • Meets all return eligibility conditions

This ensures fairness while maintaining product quality standards.

Exchanges

We offer exchanges for eligible products.

  • Exchange requests are subject to product availability
  • If the requested replacement is not available, a refund may be issued instead

Exchange requests must follow the same return conditions and process.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 2 days of delivery.

  • Include your order number
  • Provide clear photos showing the issue

We will review the situation and provide an appropriate resolution, which may include a replacement or refund.

Currency

All refunds are processed in USD (United States Dollar).

If your original payment was made in another currency, the final refunded amount may vary slightly due to exchange rates applied by your payment provider.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: QuietCarry
Business Hours: Monday – Friday, 08:00 AM - 04:00 PM (GMT-8)
Business Email: support@quietcarry.store
Business Address: 15840 Ventura Blvd, Encino California 91436, United States